Política de privacidad

Citerneo is committed to an ongoing process of compliance with the General Data Protection Regulation of April 27, 2016. With this new regulation, Citerneo is strengthening its personal data protection policy to ensure that customer data is collected and used in a transparent, confidential and secure manner.

Unless otherwise stated, the company names, logos, products and brands cited in this website (® and TM products) are the property of CITERNEO. They may not be used without CITERNEO's prior written authorization.

Our Privacy Policy describes how Citerneo handles the personal data of visitors and customers (hereinafter referred to as “customers”) when they browse our website https://www.citerneo.com/, (hereinafter referred to as the “Site”). The Personal Data Protection Policy is an integral part of the Site's legal notice.
Citerneo pays constant attention to its customers' data. Nous pouvons ainsi être amenés à modifier, compléter ou mettre à jour la Politique de protection des données personnelles. Nous vous invitons à consulter régulièrement la dernière version en vigueur, accessible sur notre site. Si des modifications majeures sont apportées, nous vous informerons par email ou par nos services pour vous permettre d'examiner ces modifications avant qu'elles ne prennent effet. If you continue to use our Services after we have published or sent you notice of changes to the Privacy Policy, this means that you accept the updates.

We collect personal data that you transmit to us and data that we collect. We use this personal data for business purposes. When you contact us or place an order, we collect and process personal data about you such as:

• Full name

• Postal address

• Email

• Telephone numbers

• Company (if any)

• Contact origin.

When you send us your contact details, we may need to contact you by telephone and ask you for information about your requirements. This data is used for registration, consultation, use, completion, extraction and transmission to best meet your needs.
As part of satisfaction surveys, we may use a customer satisfaction measurement tool. Via this tool, you will be asked to write a review of Citerneo's services and products.

We use cookies on our Site for the purposes of your browsing, optimizing and personalizing our Services on our platform by remembering your preferences.
You can disable cookies at any time.

A “cookie” is a text file deposited on your computer when you visit our platform. On your computer, cookies are managed by your web browser. Cookies also enable us to see how our platform is used. We automatically collect your IP address and information about your use of our site. Our platform can thus remember your identity when a connection has been established between the server and the web browser. Information previously provided in a web form may be stored in this way.

Personal data about you collected on our site or by phone is for Citerneo's own use. Citerneo does not sell or rent your personal data to third parties for marketing purposes under any circumstances.

We take all necessary steps to ensure that your data is protected. We also ask you to maintain data confidentiality.
Citerneo applies generally recognized technological and organizational security measures to ensure that personal data collected is not, lost, misappropriated, accessed, modified or disclosed by unauthorized third parties unless the disclosure of such data is required by applicable regulations, including at the request of a judicial authority, police, gendarmerie or any other authority empowered by law.

Your data is kept for an unlimited period of time to ensure optimal security unless expressly requested.

In application of current European regulations, we have set up procedures and mechanisms enabling you to exercise your rights. In accordance with the regulations in force, customers of our site have the following rights:

• right of access and rectification

• right to update and complete customer data

• right to block or delete personal customer data that is inaccurate, incomplete, ambiguous, out of date, or the collection, use, communication or storage of which is prohibited

• right to withdraw consent at any time

• right to limit the processing of customer data

• right to object to the processing of personal data

• right to the portability of data provided by customers, where such data is subject to automated processing based on their consent or a contract

If you would like to know how Citerneo uses this personal data, ask for it to be rectified or object to it being processed, you can send an e-mail to : CITERNEO ZI de la Boitardière, 124 rue de la Girardière, BP226, 37402 AMBOISE CEDEX France. Lastly, Citerneo customers may lodge a complaint with the supervisory authorities, in particular the CNIL.
Your requests will be processed within 30 days. In addition to your request, we will ask you to attach a photocopy of a proof of identity so that Citerneo can verify your identity.

If you have any questions or complaints or if you would like to provide Citerneo with recommendations or comments aimed at improving our Personal Data Protection Policy you can send an email to [email protected] or send a letter to the following address: CITERNEO ZI de la Boitardière, 124 rue de la Girardière, BP226, 37402 AMBOISE CEDEX France.